Frequently Asked Questions
We’ve Got Answers
Have a question about the hotel? Read our most frequently asked questions below to learn more about our property, facilities, and services. For any other questions, please contact the concierge.
Hotel Information
What is included in the hotel privileges fee?
The House Privileges program at 48LEX provides an array of tailored services and thoughtful amenities. For a fee of $40 plus tax per day conveniently added to your folio, each guest is ensured an effortless, relaxing and luxurious stay that includes:
- Daily light contemporary breakfast will be provided for pick-up in the lobby for you to take-away and enjoy.
- Evening wine and cheese featuring Sommelier-selected pairings available on-the-go.
- Evening turndown service on request
- Bottled water in-room.
- Access to PressReader, a digital newsstand.
- Shoe shine service.
- Premium Wi-Fi access.
How much does hotel parking cost?
Valet parking at the hotel costs $75 for sedans plus taxes and $85 for SUVs plus taxes. The parking facility is open 24 hours a day. There are no in-and-out privileges.
What time is check-in at the hotel?
Hotel check-in time is at 4 p.m.
What time is check-out at the hotel?
Hotel check-out time is at 11 a.m.
What is the hotel’s pet policy?
Pets are welcome at the hotel. A daily fee of $150 per pet is required, and a waiver must be signed at the front desk.
What is the minimum age to check in at the hotel?
Guests must be aged 21 years or older to check in.
Does the hotel require an incidentals hold (deposit) at check-in?
Yes, an incidentals hold (deposit) of $100 will be authorized at check-in.
Is a credit card required for check-in?
Yes, a credit card is required for check-in.
What is the hotel’s child policy?
Hotel 48LEX is one of the finest kid-friendly hotels in the area, and children are always welcome.
What is the scent in the lobby?
The lobby features the scent of Japanese tea.
Where is the hotel located?
Hotel 48LEX boasts a prime location and is one of the most convenient hotels in New York City near Times Square. You’ll find us at the corner of 48th Street and Lexington Avenue.
How do I modify or cancel my reservation?
Please click here to Modify or Cancel a reservation.
Amenities
Is the refrigerator equipped with an electronic sensor?
Yes, each refrigerator is equipped with an electronic sensor so that we know when items are taken from the minibar. Please note that if items are moved around, guests may be charged for those items.
Are all rooms at the hotel equipped with hot tubs?
No. The Lexington Penthouse is the only room that features a freestanding tub.
Does the hotel feature a rooftop bar?
Unfortunately, the hotel does not feature a rooftop bar. We recommend Upstairs, 230 Fifth, Rare Rooftop, Henry’s Rooftop Bar, and Moxy Times Square nearby.
Does the hotel feature a pool?
Unfortunately, the hotel does not feature a pool.
Does the hotel offer a masseuse on property?
Unfortunately, the hotel does not offer a masseuse on property. For massage services, we recommend Bliss 49 and Red Door Spa nearby.
Does the hotel feature a nail salon?
Unfortunately, the hotel does not feature a nail salon. We recommend Bliss 49 and Red Door Spa nearby.
Does the hotel feature a hair salon?
Unfortunately, the hotel does not feature a hair salon. We recommend Bliss 49 and Red Door Spa nearby.
Does the hotel offer child-care services?
Unfortunately, the hotel does not offer child-care services. However the concierge will be happy to help arrange whatever services you require during your stay.
Does the hotel have a doctor on site?
No, the hotel does not have a doctor on site. We recommend CityMD and Lenox Hill Hospital for immediate care.
Accommodations
What is the difference between Master Suites and Central Suites?
Master Suites are located on the higher floors of the hotel, while Central Suites are located on floors 14 and below. Central Suites also feature pull-out couches.
Does the hotel offer connecting salons?
Yes, it is possible to reserve a Double Bed Salon that connects with a King Salon.