Frequently Asked Questions
Have a question about the hotel? Read our most frequently asked questions below to learn more about our property, facilities, and services. For any other questions, please contact the concierge.
Gift Cards
How can gift cards be purchased?
Gift cards can be purchased online here directly on our website.
What deals are available?
Gift cards can be purchased in increments of $100 from $100 to $500.
Does a gift card expire?
The purchase value of your gift card never expires.
How do I redeem my gift card?
Starting on September 1, 2020, you can apply gift cards to room rate charges by simply presenting your gift card at check-out to apply towards eligible charges.
What charges can I use my gift card for?
Guests can use these towards reservations booked via the hotel’s website or by calling the hotel directly. Gift cards cannot be applied towards bookings made on a third party site, such as Expedia. Gift cards cannot be redeemed for restaurant, in-room dining, parking, taxes, fees or other charges.
Can I use a gift card at another affiliated hotel?
No, gift cards are only redeemable at the hotel that it was purchased. The hotel name is displayed on the gift card.
Can I purchase a gift card as a gift?
Yes! You can purchase a gift card that will be sent to your recipient’s email address.
What types of gift cards are available?
Our gift cards are electronic only. They can be presented via mobile device or via print out for redemption. Physical gift cards are not available.
Hotel Information
What is included in the hotel privileges fee?
The House Privileges program at 48LEX provides an array of tailored services and thoughtful amenities. For a fee of $50 plus tax per day conveniently added to your folio, each guest is ensured an effortless, relaxing and luxurious stay that includes:
- Morning and afternoon self serve coffee available in The Lounge
- Wine available in The Lounge from 5-7 pm daily
- Two bottles of water per guest room
- $25 credit to Brasserie Cognac for Breakfast, including coffee, tea, and juice (taxes and gratuity not included)
- Fitness center featuring Peloton and Tonal equipment
- Shoe shine service
- Premium Wi-Fi access
- Access to in-room umbrellas
- Laundry service (please visit or call the front desk to learn more about pricing and hours
How much does hotel parking cost?
Valet parking at the hotel costs $75 for sedans plus taxes and $85 for SUVs plus taxes. The parking facility is open 24 hours a day. There are no in-and-out privileges.
What time is check-in at the hotel?
Hotel check-in time is at 4 p.m.
What time is check-out at the hotel?
Hotel check-out time is at 11 a.m.
What is the hotel’s pet policy?
Pets are welcome at the hotel. A one time fee of $150 is required, and a waiver must be signed at the front desk.
What is the minimum age to check in at the hotel?
Guests must be aged 21 years or older to check in.
Does the hotel require an incidentals hold (deposit) at check-in?
Yes, an incidentals hold (deposit) of $100 per night will be authorized at check-in.
Is a credit card required for check-in?
Yes, a credit card is required for check-in.
What is the hotel’s child policy?
Hotel 48LEX is one of the finest kid-friendly hotels in the area, and children are always welcome.
What is the scent in the lobby?
The lobby features the scent of Japanese tea.
Where is the hotel located?
Hotel 48LEX boasts a prime location and is one of the most convenient hotels in New York City near Times Square. You’ll find us at the corner of 48th Street and Lexington Avenue.
How do I modify or cancel my reservation?
Please click here to Modify or Cancel a reservation.
Accommodations
What is the difference between Master Suites and Central Suites?
Master Suites are located on the higher floors of the hotel, while Central Suites are located on floors 14 and below.
Does the hotel offer connecting salons?
Yes, it is possible to reserve a Double Bed Salon that connects with a King Salon. If availability allows.
